Jiri,
I've done a similar upgrade from ARS 7.1 to 7.5.3 and CMDB 2.1 to 7.6. You'll should do this in phases. Better check the upgrade path from 7.0.1 to 7.5, I've had to first do the necessary patches (pereqs) before I could upgrade ARS to 7.5.3. Plus the necessary patches for CMDB and ITSM before you go to 7.6. In a SQL 2005 environment which was server grouped, it took about 3 hours to do the necessary patching of ARS and CMDB and ITSM (IM/PM/CM/SLM). To do the jump to ARS 7.5.3 (at a later date) it took about an hour, actually it was less than that, but once you take account for backup and testing and everything else included in an implementation plan..... The jump to CMDB 7.6.1 took about 3 hours. ITSM 7.6 upgrade took about 5 hours on a VM sandbox with 4GB of RAM and a 2.0 processor. Haven't rolled out to production yet. You should also rollout the 7.5.x WUT. For developers, you will need to familiarize yourself with the new Developer Studio. As for EndUser training, you can choose NOT to use the Best Practice Views until you have trained them accordingly. That should give you a rough estimate. Hope that helps. Edward Hum From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: April-28-10 8:09 AM To: [email protected] Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates ** ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi, I have been tasked to provide some effort estimates for upgrading our Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from 7.0.1 to 7.6 (including CMDB upgrade). I was wondering if anybody who have been through a similar upgrade could share their experience. Would be interesting to know not only time spent on the Remedy technical side, but also what re-training was required/given to users and what other technical/non-technical resources you had to use during the upgrade. Thanks Jiri Pospisil Remedy Specialist LCH.Clearnet <http://www.lchclearnet.com/> **************************************************************************** ********************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [email protected]. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com **************************************************************************** ********************* _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
