Chuck, Thanks and doing well. Also still waiting for the shoe to drop.
I was able to map it out, but its an area that I will need to do some more research before I play. Thanks and say hi to the gang for me, Howard On Tue, Mar 9, 2010 at 2:35 PM, Charles Baldi <[email protected]>wrote: > Hey Howard, how are you doing? > > The key form to look at is the "Process Flow Structure Setup". It > lets you define or modify the flow for each application. I was able > to successfully add things like Pending status reasons and the like. > To add selections that trigger workflow (like "Next Stage") is more > involved and I haven't done that yet, but you can search for "vis" in > the object list and poke at the Visualization Process supporting > forms. What follows is a response from BMC when I was trying to > figure out how to add status reason selections: > > "As per our discussion over the phone, you can add new Status Reason > using VIS:ProcessFlowStructureSetup form. > > As I informed you during our discussion that we have one Defect and > RFE logged with engineering. > > ====================== > Here is the information about defect: > > DEFECT ID: SW00304704 > Summary: Process Flow Structure Setup: - Accelerator Item > configuration does not work in a MSP environment. > ====================== > > Details about Enhancement Request. > > RFE ID: SW00268932 > Summary: Add Status reason to process flow bar. > Detail Information: > Is it the possibility to add/modify new values to the Status Reason in > the Incident Management in some status as Pending or Resolved? > ====================== > " > > Hope this helps. > > Chuck > > > > On Tue, Mar 9, 2010 at 2:02 PM, Howard Richter <[email protected]> wrote: > > ** > > > > All, > > > > > > > > We are running an early version of ITSM 7 and I am trying to see if the > > process flow bar for Change was changed and at a loss of what forms > control > > it. > > > > > > > > For example the first item in our change process flow bar, is Initiate > > (Normal), then the pull down has "Next Stage", "Help" or clear. What I > am > > trying to see if this was how the system came Out Of Box or was it > changed. > > > > So if anyone knows the names of the controlling forms, or how to modify > the > > process flow bar can you please let me know. > > > > > > > > As always thanks, > > > > Howard > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = [email protected] > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
