Rabi, Thank you for the doc. I've briefly read it but will look at in more detail. I have done almost everything specified in the doc with the exception of modifying the filters which push data to the NTE:SYS.. control forms. For example:
Filter NTE:SHR:TranslateNotificationMessageAPR_135 From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control Run If: 'Form Name01' = "CHG:ChangeAPDetailSignature" Action: Set Fields Read From: CURRENT TRANSACTION Field Name: z1D Translation Text Value: REPLACE($z1D Translation Text$, "#Ticket ID#", $Request ID02 Ticket$) My take is that in order for this to work, a filter has already pushed the value for "Request ID02 to the two NT Control forms. Correct? Well, I need to find out which filters are pushing that data so I can add my custom fields. Thanks for the DOC. Marcelo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rabi Tripathi Sent: Tuesday, February 16, 2010 10:26 AM To: [email protected] Subject: Re: Custom notification fields Marcelo, See this doc: http://communities.bmc.com/communities/docs/DOC-8831 It's a generic document about customizing notifications in ITSM. The specific answer you are looking for (fields on approval related forms), I suspect, is not there, but it's a good reference document and might give you some leads. I was a self-described ITSM 7.x notification expert, but I haven't touched it in a while and I can't find my old notes at the moment. If I locate anything useful, I will send it your way. Worst case...turn on server side filter logging and trace the filters to see which one you need to update. Tedious, yes, but it's your ultimate and surefire weapon. Regards. On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A <[email protected]> wrote: Looking to add custom fields to Notification Message Tag: CHG-APR-ApprovalNTForIndividual Can anyone help in identifying the filters which push data from CHG:APDetailSignature to NTE:SYS-NT Process Control. I have added my fields to the SYS:Form Field Selection form I have updated the filter NTE:SHR:TranslateNotificationMessageAPR_135 I have added my custom fields to the forms: NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control. Need to update filters which push data to the control forms. Thanks.. Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
