Dwayne: These users have Vista and/or Windows 7 on their computers, right? It's basically a Crystal incompatibility with certain print drivers under those 2 OSes. We work around that at our site in 2 different ways.
The first is that we have created HTML-based reports via ReportLink to replace the Crystal Reports in many cases. The other workaround I am aware of is that in the print driver properties for the printer having the problem, go to the Advanced tab and if the option to Spool Documents So Program Finishes Printing Faster is set with either of the 2 sub-options, change that to Print Directly to the Printer. Just be aware that these settings are generally locked down on network printers - so if the users who print to the problem printers are printing to network printers, you may need to get whoever manages the print server involved. Good luck! Natalie Stroud Remedy/ESS Tester Science Applications International Corporation (SAIC), contractor to Sandia National Labs Albuquerque, NM (505)844-7983 [email protected] <mailto:[email protected]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Robert Sent: Monday, February 01, 2010 6:21 AM To: [email protected] Subject: Runaway Crystal Report printing ** Dear List, We have many Crystal Reports launched by Active Links, which in turn are launched by Remedy Button fields. Several users report that on occasion (about 1 times in 10) they will print an ordinary two-page Crystal Report from the User tool, and the printer keeps printing the same report over and over, and they have to turn off the printer to stop it. It happens to different users on different computers and different printers and different reports, and apparently does not happen with any other application. Any idea what might be going wrong? Dwayne Martin James Madison University (Client User tool 7.1 p 4, ARS 7.1 p3, RH Linux ARS Server, Oracle 10.2 db) _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
