I also agree. Carrie has provided excellent help to me in the past, and she is an excellent model for customer service.
Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Friday, November 20, 2009 9:42 AM To: [email protected] Subject: Re: RKM 7.5 ** Carrie R is old fashioned "Remedy Support" -- IF BMC could only put it in a bottle.. On Fri, Nov 20, 2009 at 10:34 AM, Tony Worthington <[email protected]<mailto:[email protected]>> wrote: ** I second that, and will next year. Carrie saves the day every time... Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: [email protected]<mailto:[email protected]> From: strauss <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Date: 11/20/2009 09:31 AM Subject: Re: RKM 7.5 Sent by: "Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> ________________________________ Good - all of you can help nominate her for BMC Employee Beyond The Call of Duty award in 2010. When I hit a snag in RKM, usually when installing a new test setup or patching an existing one (the installers are problematic, and I like to break new stuff), she's on the phone in 15 minutes!! NO other product in the entire BMC suite gets this quality of support!!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, November 16, 2009 10:33 AM To: [email protected]<mailto:[email protected]> Subject: Re: RKM 7.5 Carrie R. from BMC is great when it comes to RKM. She definitely knows her stuff. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pat Zandi Sent: Saturday, November 14, 2009 9:49 AM To: [email protected]<mailto:[email protected]> Subject: Re: RKM 7.5 ** I did the same thing last night.. We are now on 7.5. But I had issues with SS 6.1 patch 5. I do not understand why. It was just a war file but the display would be blank.. We were having funky issues with 7.2 ... So while it was down I jumped.. Great move. I ask carrie to help me with it,,, she is the best in the world .. IMHO Sent from my iPhone On Nov 14, 2009, at 9:29 AM, [email protected]<mailto:[email protected]> wrote: Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 ________________________________ From: patrick zandi <[email protected]<mailto:[email protected]>> Date: Fri, 13 Nov 2009 17:26:51 -0500 To: <[email protected]<mailto:[email protected]>> Subject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, <[email protected]<mailto:[email protected]>> wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor:[email protected]<mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" -- Patrick Zandi _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. 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