I too have seen issues with installing 7.5 but a manual import of the def files (or re-running the install) and upgrading hummingbird went okay for me. I think it is wise to move to patch1 - there are many issues resolved in it. Support can also get you a hotfix above patch1. Alan BlakeKnowlysis
--- On Sat, 11/14/09, [email protected] <[email protected]> wrote: From: [email protected] <[email protected]> Subject: Re: RKM 7.5 To: [email protected] Date: Saturday, November 14, 2009, 7:29 AM Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832From: patrick zandi <[email protected]> Date: Fri, 13 Nov 2009 17:26:51 -0500To: <[email protected]>Subject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, <[email protected]> wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" -- Patrick Zandi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
