Just as an FYI, the 64-bit versions of desktop OS's are not supported for use with the Remedy User client - so such installations would be considered "unconfirmed" per the compatibility matrix. BMC tests the Remedy User client with 32-bit versions of desktop OS's like XP, Vista and Windows 7.
Also, make sure to use a business oriented edition of Vista or Windows 7. For Windows 7, that means Professional, Enterprise or Ultimate. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mike Pugh Sent: Wednesday, September 09, 2009 6:29 AM To: [email protected] Subject: Re: Windows 7 x64 and Remedy user clients ** Thanks for the info - we have been able to get the client (v7.1) to run by installing the software on a virtual box and then copying the install dir over to our local Windows 7 box - I was just hoping to get a proper install done. [http://www.americansystems.com/americansystems.com/images/email_logo.gif] Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com<http://www.americansystems.com/> phone: (703) 968-5265 mobile: (571) 296-7485 [email protected]<mailto:[email protected]> "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Dennis Ruble Sent: Wednesday, September 09, 2009 9:16 AM To: [email protected] Subject: Re: Windows 7 x64 and Remedy user clients Mike, We ran into the same thing on 7.5 with the disk space issue. I opened a call with BMC and got the following response: "Windows 7 falls under the "or higher release" part of the BMC compatibility Matrix and thus will be supported upon its GA release later this year. Note that since Windows 7 has not yet been released, it wouldn't be supported until Microsoft GA's it." An analyst here said he was able to get the 6.3 client to install. We did not try 7.1. Regards, Dennis Ruble Mike Pugh <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/09/2009 07:59 AM Please respond to [email protected] To [email protected] cc Subject Windows 7 x64 and Remedy user clients ** Has anyone successfully installed the User client on Windows 7 64-bit? I've tried running the install for 7.1 and it fails miserably, and then the installer for 7.5 (even while running as admin and w/ compatibility mode) can't properly calculate disk space and thinks there's 0MB available so it won't get far enough to install. Thanks [cid:[email protected]] Mike Pugh Senior Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com<http://www.americansystems.com/> phone: (703) 968-5265 mobile: (571) 296-7485 [email protected]<mailto:[email protected]> "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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