Please find the details below for your Qs. In each filter notification we are sending selected fields, not all the fields.
When the mail is sent correctly, all of the fields are sent to some of the users? Yes. when the mail sent correctly , the selected fields are populated for some users. When the fields are not sent, are ALL the fields missing or just some of the fields? All the fields are failed to populate. Which fields are sent correctly and which fields are not? All(Selected fields in the filter notify) are failed for some users Isolate a user who receives good mail and one who receives bad. Alignment is not correct and not populating the data for each field. One column to display the Field Name, other column to display data. All field names are displaying as it is static data. Are their group memberships absolutely identical? Irrespective of the group sending notifications by entering email id and hitting a button to notify the customer. Is one or the other assigned to a role on the ticket that generates the mail? Submitter? Assignee? A member of a group in the Assignee Groups field? same as above Basically some users are getting correct notification and others are failing to get. Strange One..... :( Thanks for your valuble suggestions... :) Thanks, Sreeni _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
