We have a user who had a login ID in AD of (For example...) "Smith" . When they logged into Remedy 7.5 and were validated by LDAP they would do various transactions/events using the "Smith" username. Now the AD username has been changed to "SMITH" so they have to use this to login to Remedy. Is there any way of renaming the "Smith" records in the database to the new username of "SMITH"? Any guidance or suggestions are welcome and appreciated.
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