we are already chunking the table...50 records at a time. -----Original Message----- >From: William Rentfrow <[email protected]> >Sent: Aug 19, 2009 3:24 PM >To: [email protected] >Subject: Re: ARERR 9351 - Need Help > >I ran into something like this a while ago. > >If you can limit the results on the table field which refreshes on open. >We were having performance problems due to issues on the Oracle side and >a refresh of data in that console when it opened would produce exactly >the same result. > >You might try turning on chunking or temporarily changing code so that >it doesn't refresh when it opens. > > >William Rentfrow >Principal Consultant, StrataCom Inc. >[email protected] >Corporate Website, www.stratacominc.com >Blog, www.williamrentfrow.com >715-410-8156 C > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[email protected]] On Behalf Of bruce sisk >Sent: Wednesday, August 19, 2009 1:20 PM >To: [email protected] >Subject: ARERR 9351 - Need Help > >Hello, > >We are experiencing a problem with our mid-tier users in that they get a >5-10 minute screen lock whenever they try to access the Incident >management Console by clicking the link on the Home page. When the >screen finally unlocks, they get the error: > >Unable to setup data connection, which is preventing the application >from working correctly. (ARERR 9351) > >Environment: > >ARS 7.1 Patch 7 >Oracle 10 (remote server) >Mid-tier 7.1 patch 7 (2 remote servers running Tomcat and IIS6 with a >load balancer) Users are browsing with both IE 6 and 7. We get the >error in both. > >The problem is intermitent...not everyone is having the problem...those >who have it don't have it all the time. > >Done so far: > >Have researched the issue on Remedy's KB...not much information. >Have researched the issue on ARSList...several postings, but no >solutions. >Have opened an issue with Remedy support...we seem to just be sending >them log files. > >Have tried to turn on client side logging for users having the >issue...with logging turned on (setting through Preferences form), the >issue completely goes away. >Server side logging does not reveal any issues or errors. >Have downloaded and installed Fiddler (a suggestion from the ARSList >postings)...again, while logging through Fiddler, the issue completely >goes away. >Have downloaded and installed Firefox 3.5 the issue goes away. > >Some things we CAN'T do: > >IE is the "official" browser for this company, so Firefox is NOT an >option. >The Workflow logging window that opens with client side remedy logging >is irritating people so that can't be considered a permanent solution. > >This is a plea for any insight or solutions from those who have had this >issue in the past and what you did to resolve it. > >Thanks, > >Bruce Sisk >BFS Enterprises > >________________________________________ >PeoplePC Online >A better way to Internet >http://www.peoplepc.com > >________________________________________________________________________ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >Sponsor:[email protected] ARSlist: "Where the Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
