Sue, Is your environment load balanced? Any info on the architecture would help. 1 mid tier + 1 AR? 2+2? Also, on the affected machines, (assuming they are running windows) when you try the connection via the ethernet cable, can you first open up a command prompt? Right after hitting OK, type in netstat in the command prompt and look for any connections to your AR server that have a State like "SYN-SENT" This usually means that some firewall (either on your network or on the user's machine) is blocking something. May want to check Windows Firewall on these machines too if they are running it. Good luck...
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barber, Sue Sent: Tuesday, August 04, 2009 3:27 PM To: [email protected] Subject: Re: Users unable to log in (ARERR 90) Sorry I was so long in replying, I had to wait for the end user to make the change. Either way, they can still connect from wireless, but not when directly connected to the network. Any other thoughts? Sue -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Monday, August 03, 2009 9:09 AM To: [email protected] Subject: Re: Users unable to log in (ARERR 90) Can the users connect if you replace the server's servername with its actual IP address? If yes, that would indicate a DNS problem and could explain why the problem is intermittent. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barber, Sue Sent: Monday, August 03, 2009 7:49 AM To: [email protected] Subject: Users unable to log in (ARERR 90) ** Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the "send me this" stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber "ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
