Ron, In the admin tool go File > Server Information > Configuration. There is a check box "Disable Escalations".
If escalations were running and just decided to stop, that is a 6.3 bug. It happened to me about a year ago. BMC said it was a bug but the only fix was the restart. FYI Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suwanski, Ron Sent: Tuesday, June 30, 2009 2:18 PM To: [email protected] Subject: Escalation not working Can someone tell me what needs to be running for Escalations to work in Remedy 6.3. Solaris 8 AR System 6.3 Oracle 9i db Help Desk & Change 6.0 Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: [email protected]<mailto:[email protected]> www.devry.edu<http://www.devry.com/> [cid:[email protected]] _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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