ARS needs to be running. Also there is a configuration setting that allows escalations to be disabled. This setting is in the Administration tool in the Server Settings page Configuration tab. Ensure that check box is not checked. Next, I would turn on escalation logging and see if anything is happening. If you see no entries you may need to give the escalation process a kick. You can do this by disabling escalations in the Server Settings page and the enabling them. Or, you can restart ARS.
Frank. On Tue, Jun 30, 2009 at 9:17 PM, Suwanski, Ron <[email protected]> wrote: > ** > > Can someone tell me what needs to be running for Escalations to work in > Remedy 6.3. > > > > Solaris 8 > > AR System 6.3 > > Oracle 9i db > > Help Desk & Change 6.0 > > > > *Ron Suwanski* > > Remedy Administrator / Developer > > > > *DeVry Inc.* > > One Tower Lane > > Oakbrook Terrace, IL 60181 > > > > p: 630.472.2209 > > f: 630.706.3446 > > e: [email protected] > > > > www.devry.edu <http://www.devry.com/> > > > > [image: cid:B32B817B-2671-4ABA-8B3A-2299C5556C56] > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
