I had the same issue when we installed Analytics at my last position, and I don't recall it being covered in the install documentation either. From what I recall, there is a data element (I don't recall the exact term or name, you basically drill down into the tree structure until you find the one that is for the web server - it was towards the bottom, IIRC) that corresponds to the web server. I had to change that element to reference the correct server. For some reason (sorry, I don't recall why any more), I also had to change the actual URLs to work correctly in our environment. I think the URLs links may have been hardcoded (except for the server, which was defined in that element) on the specific reports, but I don't recall exactly where.
Could I have been more vague? Don't know if that will help much... Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Howard Richter Sent: Wednesday, May 13, 2009 2:53 PM To: [email protected] Subject: Re: Chaninging the URL in teh Analytics caned repoorts ** Thanks, I tired it with no luck and also could not find the same for Incidnet. Thanks again, Howard On Wed, May 13, 2009 at 4:15 PM, Tony Worthington <[email protected]<mailto:[email protected]>> wrote: There is a section in the install manual which details what needs to be changed. p55 Modifying object properties for BMC Remedy Change Management If you are using BMC Analytics for BSM to report on BMC Remedy Change Management in a single sign-on environment, you must use the Designer tool to customize the ITSM universe by updating the properties of some of the objects in the ITSM universe. Error! Filename not specified. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) [email protected]<mailto:[email protected]> www.kohls.com<http://www.kohls.com/> From: Howard Richter <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Date: 05/13/2009 03:06 PM Subject: Chaninging the URL in teh Analytics caned repoorts Sent by: "Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> ________________________________ ** All, I hope this note finds everyone well. I have an issue with the Analytics canned reports and the URL they in bed in the report. For example if you open the change report 03 (if forgot the title) and refresh it from my system (or any system other then the out of box data). The link created for the Change ID references a BMC server called svl-atrium-02.labs.bmc.com<http://svl-atrium-02.labs.bmc.com/> ("http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ000000000003%22";) I have looked at all of the Analytics docs and am lost on how to change the reference to the BMC server to the in house one. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected]<mailto:[email protected]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected]<mailto:[email protected]> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
