Can you connect using SQL Server management studio? Just for grins, try inputting port 1033 instead of 1433 in the database setup section of the ITSM install.
-Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 6:46 AM To: [email protected] Subject: Re: 7.5 Installation Error Hi Mark, Yeah, we installed by selecting the option Mixed mode authentication and supplied the password for sa. Regards Rajinikanth Sanapala, From: Mark Lev <[email protected]> To: [email protected] Date: 06/03/2009 20:07 Subject: Re: 7.5 Installation Error Sent by: "Action Request System discussion list(ARSList)" <[email protected]> Do you have mixed mode authentication turned on? Do the install logs detail anything? Thanks, Mark ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rajini K Sanapala Sent: Fri 3/6/2009 9:19 AM To: [email protected] Subject: Re: 7.5 Installation Error Hi Matt, Firstly thanks for your quick response....! I did the below changes and restarted the server, but no luck. And along with that I did the changes in the SQL Surface configuration, where in I opted TCP/IP and Name option, even it did not helped me out in this. Regards Rajinikanth Sanapala, From: Matt Reinfeldt <[email protected]> To: [email protected] Date: 06/03/2009 19:06 Subject: Re: 7.5 Installation Error Sent by: "Action Request System discussion list(ARSList)" <[email protected]> Rajini, I believe there've been several posts about this already, but if memory serves... - Open the SQL Server Configuration tool and open the 'Protocols' section - Open the TCP/IP connection - Ensure on the first tab that it is enabled - On the second tab, double check each of the IP Addresses to ensure they're correct and that port 1433 is set for the TCP port - Save your changes and restart the MSSQLServer service That should do it. Good luck, Matt R. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rajini K Sanapala Sent: Friday, March 06, 2009 7:27 AM To: [email protected] Subject: 7.5 Installation Error Hi , I'm trying to install 7.5 Server on SQL 2005 DB, After Selecting the Database type SQL Sever. Problem 1) It is not taking DB Sever name from the local system automatically, Problem 2) Hence I had to give host name, port number (1433 Default) and DB instance name. Even after supplying all the requested details I'm getting below error. ======================================================================== ==== ============================================== TCP/?IP connection to the host name RAJINIKANTH using port number 1433 failed. Possible causes: Database services are not available/?running or Network configuration is not configured correctly for TCP/?IP protocol or IP or host name/? port number is incorrect. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. ======================================================================== ==== ================================================ Can any one let me know what need to be done to avoid this error!! Thanks in advance. Regards Rajinikanth Sanapala, ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
