Yeah, I usually run the statements together, but that tends to cause confusion when I post those to the list, so I typically break them out into each step.
Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rocky Rockwell Sent: Tuesday, March 03, 2009 11:59 AM To: [email protected] Subject: Re: Need help parsing out Ticket Number using Remedy workflow ** What I use is the same as Gary except I use one setfield operation. Example of ticket is #123456. It kind of depends on how the ticket number is formated (ie: prefix, no prefix, zeros are stripped out, not striped out) scratchpad field = SUBSTRC($Message Body$, STRSTRC($Message Body$, "#"), STRSTRC($Message Body$, 6)) I hope this helps Rocky Rocky Rockwell [email protected] Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again! On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell <[email protected]> wrote: ** We did something like this. Except when it was submitted, we just sent the whole email to a field in the staging form. Then we parsed out the ticket number and anything else we needed. Rocky Rocky Rockwell [email protected] Ph#1: 325-884-1234 Ph#2: 325-884-1263 Mobile: 325-450-1297 http://www.linkedin.com/in/mgrockwell YHK wrote: ** Hello Listers, Been tasked to create the functionality of when customers reply an email from the Email Function in Incident management to process that incoming email and update the appropriate Incident Work Info. What my plan is so far is to have it sent to a specific incoming mailbox, so right away I will know it is to be update to Incident. My question is how would I parse out the Incident number using AR workflow? Keeping in mind that the incident number will be anywhere in the subject line. Once the incident number is parsed out, was planning on creating a staging form that this would be pushed to and then update the incident work info table. Not sure if there is a better option such as the Incident Interface Create form or something else out of the box I can use as I am running ITSM 7.0.03 p7 on ARS 7.1. Thank you in advance for any insight! Regards, YHK __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 07:25:00 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
