Hello Rocky, thanks for the response. That was the plan sorry I wasn't clearer. My question is what functions you use specifically to parse out the incident number. Haven't used functions much or recently so sorta fuzzy to me. Thanks again!
On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell <[email protected]>wrote: > ** We did something like this. Except when it was submitted, we just sent > the whole email to a field in the staging form. Then we parsed out the > ticket number and anything else we needed. > > *Rocky* > > Rocky Rockwell > [email protected] > Ph#1: 325-884-1234 > Ph#2: 325-884-1263 > Mobile: 325-450-1297 > > http://www.linkedin.com/in/mgrockwell > > > > YHK wrote: > > ** Hello Listers, > > > Been tasked to create the functionality of when customers reply an email > from the Email Function in Incident management to process that incoming > email and update the appropriate Incident Work Info. What my plan is so far > is to have it sent to a specific incoming mailbox, so right away I will know > it is to be update to Incident. My question is how would I parse out the > Incident number using AR workflow? Keeping in mind that the incident number > will be anywhere in the subject line. > > Once the incident number is parsed out, was planning on creating a staging > form that this would be pushed to and then update the incident work info > table. Not sure if there is a better option such as the Incident Interface > Create form or something else out of the box I can use as I am running ITSM > 7.0.03 p7 on ARS 7.1. > > Thank you in advance for any insight! > > Regards, > YHK > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > ------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.6/1981 - Release Date: 03/03/09 > 07:25:00 > > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
