You could post the document on the BMC Developer Network. That'd be a very appropriate place to share a document of benefit to the broader community.
http://developer.bmc.com/ -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Marty.Thorin Sent: Wednesday, February 25, 2009 1:37 PM To: [email protected] Subject: Re: Remedy ODBC Drivers and 7.1 Dear ??? Attached is the ODBC of my install document for the 7.01.00 Patch 5 user tool. I have had your error. I resolved it by fixing the ODBC setup. List: Do we have a place to put documents? This is a 261KB word document. (Almost all of it is screen shots.) I am not very good at uploading / downloading / etc. Thorin -----Original Message----- From: ccrashh [mailto:[email protected]] Sent: Wednesday, February 25, 2009 7:26 AM Subject: Re: Remedy ODBC Drivers and 7.1 No, it isn't a password issue. It's definitely a problem with the way 7.1 creates the User Datasource. They even have a "bug" filed for it - but are also calling it "as designed". Bizzare... On Feb 24, 2:02 pm, "Marty.Thorin" <[email protected]> wrote: > The first question to ask is "What is in your password?" I do not > care about A through Z, nor 1 through 9: the other characters. Remedy > is not picky but Crystal tries to parse passwords. > > Thorin > > -----Original Message----- > From: ccrashh [mailto:[email protected]] > Sent: Tuesday, February 24, 2009 10:37 AM > Subject: Remedy ODBC Drivers and 7.1 > > Has anyone else seen this issue? When trying to run an embedded > Crystal Report, we got the error: > > "An error occurred while generating the Crystal Report: 0x80047e48 - > Logon Failed (ARERR 1904)" > > What we discovered is that the AR System ODBC driver existed as a Data > Source but did not have a server name (that is, if you go to Windows > Start/Administrative Tools/Data Sources (ODBC), there should be a line > for the AR System ODBC driver...if not, you can add it). Now, if > there is no AR System ODBC driver listed as a User Data Source, you > can still run the report via a 6.3 User Tool. The User Data Source is > created and set properly (i.e. with a server name). However, if you > run the report from a 7.1 User tool, it does NOT create the data source. > > As well, on SOME machines, even if the data source is there but there > is no Server Name, you get the error above - on other machines, as > long as the Data Source exists, the report runs even if there is no Server > Name. > We can't figure out why, and what is happening. > > BMC says that this is "as designed" - that is, each Client Workstation > has to manually set the AR System ODBC driver. Sigh. > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
