Dear ???
Attached is the ODBC of my install document for the 7.01.00 Patch 5 user
tool. I have had your error. I resolved it by fixing the ODBC setup.
List:
Do we have a place to put documents? This is a 261KB word document.
(Almost all of it is screen shots.) I am not very good at uploading /
downloading / etc.
Thorin
-----Original Message-----
From: ccrashh [mailto:[email protected]]
Sent: Wednesday, February 25, 2009 7:26 AM
Subject: Re: Remedy ODBC Drivers and 7.1
No, it isn't a password issue. It's definitely a problem with the way
7.1 creates the User Datasource. They even have a "bug" filed for it
- but are also calling it "as designed". Bizzare...
On Feb 24, 2:02 pm, "Marty.Thorin" <[email protected]>
wrote:
> The first question to ask is "What is in your password?" I do not
> care about A through Z, nor 1 through 9: the other characters. Remedy
> is not picky but Crystal tries to parse passwords.
>
> Thorin
>
> -----Original Message-----
> From: ccrashh [mailto:[email protected]]
> Sent: Tuesday, February 24, 2009 10:37 AM
> Subject: Remedy ODBC Drivers and 7.1
>
> Has anyone else seen this issue? When trying to run an embedded
> Crystal Report, we got the error:
>
> "An error occurred while generating the Crystal Report: 0x80047e48 -
> Logon Failed (ARERR 1904)"
>
> What we discovered is that the AR System ODBC driver existed as a Data
> Source but did not have a server name (that is, if you go to Windows
> Start/Administrative Tools/Data Sources (ODBC), there should be a line
> for the AR System ODBC driver...if not, you can add it). Now, if
> there is no AR System ODBC driver listed as a User Data Source, you
> can still run the report via a 6.3 User Tool. The User Data Source is
> created and set properly (i.e. with a server name). However, if you
> run the report from a 7.1 User tool, it does NOT create the data source.
>
> As well, on SOME machines, even if the data source is there but there
> is no Server Name, you get the error above - on other machines, as
> long as the Data Source exists, the report runs even if there is no Server
> Name.
> We can't figure out why, and what is happening.
>
> BMC says that this is "as designed" - that is, each Client Workstation
> has to manually set the AR System ODBC driver. Sigh.
>
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