Lyle,

 

That's good idea. We are not sure what else would trigger the re-cache.
We have not tested what would happen when  Users/Groups are added.

 

Regards,

Anthony

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Lyle Taylor
Sent: Wednesday, February 25, 2009 12:51 AM
To: [email protected]
Subject: Re: ARS 7.1 server group issue

 

** 

While AR is supposed to support it, in my experience it is best to shut
down everything but the primary server, make your changes, and then
bring everything back up again.  Things just go more smoothly that way.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Anthony K R
Sent: Tuesday, February 24, 2009 11:37 AM
To: [email protected]
Subject: ARS 7.1 server group issue

 

** 

Hi,

In Remedy server group environment, when the def changes on primary
server other servers either throw malloc error ( so the updates not
reflected) or crash. Anyone seen this?

Env:

ARS 7.1 patch 5 with ITSM 7.0 suite

Windows 2003

Oracle 10g

Thanks,

Anthony

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