Andrew, I had to do this to fix some emailengine issues. But we are on a Window box... So if you are on one too this is how I did it:
Edit EmailStart.bat to show the new java path Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC email engine/parameters edit the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 [email protected] Sent by: [email protected] 02/20/2009 10:22 AM Please respond to [email protected] To [email protected] cc Subject Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: "The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service." We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10.... This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
