You didn't specify operating system but in Windows Server, you just go into the registry and update the Java path under the Email Engine settings. We have to do this every time a new version of Java must be installed.
...\KHEY_LOCAL)MACHINE\SYSTEM\ControlSet001\Services\BMC Remedy Email Engine..\Parameters Update the JVM Library parameter. Then drill down to your ..\AR System\AREmail\... installation folder and update the EmailStart.bat and EmailStop.bat files with the new path. //SIGNED// Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Fremont Sent: Friday, February 20, 2009 11:16 AM To: [email protected] Subject: Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: "The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service." We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10.... This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
