Like Peter said, are you opening the form via the application administration
form? If you open it from the object list by searching Incident Template you
will not see the "Groups that Use this template" list. A hidden field only
gets set from the application admin console route only. I ran into this issue
today.
Just double checking.
Steve
> Date: Fri, 13 Feb 2009 14:22:38 -0800> From: [email protected]>
> Subject: Re: 7.x Incident Templates> To: [email protected]> > I did that
> and saved. But if I go back into one of the templates, that box is> empty.
> It's like it's not saving the entries I'm making.> > > > Lammey, Peter A.
> wrote:> > > > In that table field just below the Authored For Group fields is
> where you> > need to create a list of "Groups that use this template".> >
> Bring up the template from the Application Administration Console and then> >
> goto to the Authored For Groups tab and click on the button "Update" to> >
> add all the groups that can then see that template. > > > > > > > > Thanks> >
> Peter Lammey> > ESPN IT Client Architecture and Automation> > 860-766-4761> >
> > > -----Original Message-----> > From: Action Request System discussion
> list(ARSList)> > [mailto:[email protected]] On Behalf Of JanetB> > Sent:
> Friday, February 13, 2009 4:38 PM> > To: [email protected]> > Subject: 7.x
> Incident Templates> > > > I created a bunch of Incident Templates for one of
> our support groups. I> > set the Authored For Group to the support group that
> will be using them,> > but when they select View Templates and select their
> support group, the> > list is empty. If I add myself to that support group I
> can see them, but I> > have admin rights. Am I missing something that needs
> to be done or> > particular rights a user must have in order to see and use
> the templates?> > --> > View this message in context:> >
> http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html> > Sent
> from the ARS (Action Request System) mailing list archive at> > Nabble.com.>
> > > >
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