I did that and saved. But if I go back into one of the templates, that box is empty. It's like it's not saving the entries I'm making.
Lammey, Peter A. wrote: > > In that table field just below the Authored For Group fields is where you > need to create a list of "Groups that use this template". > Bring up the template from the Application Administration Console and then > goto to the Authored For Groups tab and click on the button "Update" to > add all the groups that can then see that template. > > > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of JanetB > Sent: Friday, February 13, 2009 4:38 PM > To: [email protected] > Subject: 7.x Incident Templates > > I created a bunch of Incident Templates for one of our support groups. I > set the Authored For Group to the support group that will be using them, > but when they select View Templates and select their support group, the > list is empty. If I add myself to that support group I can see them, but I > have admin rights. Am I missing something that needs to be done or > particular rights a user must have in order to see and use the templates? > -- > View this message in context: > http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > Please consider the environment before printing this e-mail. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/7.x-Incident-Templates-tp22005045p22006019.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
