Matt,
I've experienced the same problem. Typically with Firefox and not Safari. I do 
not have a good answer as on how to resolve the issue but I have had limited 
success by cleaning up the form (removing the old Web type views, removing 
unnecessary views) with very limited success.

One other suggesting is to use Safari in developer mode and select IE 6.x.

Good luck and please respond back if you find a resolution. Typically one 
browser or the other has worked for me.

Russ

Date: Thu, 22 Jan 2009 14:33:27 -0500
From: [email protected]
Subject: Mid-Tier Browser & Mac issue
To: [email protected]

**















Hi List,

 

We have a Mac user who, upon visiting a link to an entry in a
form via web browser, gets presented with a blank page. The same link will load
without problem on Windows machines, but it seems that it won’t load on a
Mac. We’ve tried Safari and Firefox on a Mac in the office with the same
result. I checked the compatibility matrix and see that Firefox is supported on
Mac OS 10.1+ so I wanted to see if you had any thoughts.

 

ARS & ITSM 7.0.1 p003, MS SQL, Windows Server 2003.

 

Thanks,

 

-Matt



Matthew C.
Gayford

Application Developer & Remedy Administrator

University of North Carolina Wilmington 

(910) 962-7177

 






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