A signal 11 can be the result of a whole host of things, all of which boil down to a defect in arserverd. If you want to resolve the issue, you need to get an arserverd with debug symbols (debug build), generate a core file, then ship that core file to BMC. It is very likely that the issue is either resolved or will manifest itself in new ways in a later patch.
Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Dec 30, 2008 at 10:04 PM, Uday Joshi <[email protected]> wrote: > ** Hi Tauf, > > Corrupt character field can also result invalid address being accessed, > resulting into c0000005 (this is equivalent of signal 11 on Unix). Please > refer the BMC KB KM-000000011910. You need to generalize it. > > If you are facing this issue by different user but pertaining to same form > then possibly some record may be corrupt in that form. In case you have > enabled logging you should be able to get the corresponding SQL statement in > the SQL log. > > > Best Regards, > > Uday Joshi > > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Chowdhury, Tauf > *Sent:* Wednesday, December 24, 2008 08:41 PM > *To:* [email protected] > *Subject:* AR Server Crash - Not sure why... - ARS 7.1 patch 2 > > ** > > All, > > OK, this is a new issue that started this week. > > Environment: > > AR: Server group, win2k3, 2 AR servers. 2 Mid tier servers running > exclusively on tomcat. Remote Oracle 10g DB on Unix cluster. ITSM 7.0.3 p7 > > ARS 7.1 patch 2, mid tier on tomcat 5.5.20. > > Symptoms: > > 1. Users cannot log in. > > 2. I verify. Cannot log in with user tool on either AR server. > > 3. AR System Service on both windows boxes are in Started state. > > 4. Ar error log shows: > > Tue Dec 23 15:55:03 2008 390635 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Tue Dec 23 15:55:03 2008 > > Timestamp: Tue Dec 23 2008 15:55:04.5320 > > Thread Id: 2420 > > Version: 7.1.00 Patch 002 200802011900 Feb 1 2008 20:12:40 > > ServerName: remedy-app > > Database: SQL -- Oracle > > Hardware: Intel Pentium > > OS: Windows NT 5.2 > > RPC Id: 365007 > > RPC Call: 73 (GLEWF) > > RPC Queue: 390635 > > Client: User djones from Mid-tier (protocol 13) at IP address > 172.24.19.113 > > Logging On: > > Code: c0000005 > > Operation: read > > Access Addr: 0x2 > > Stack Begin: > > Stack End > > > > Tue Dec 23 15:55:04 2008 390635 : AR System server terminated when a > signal/exception was received by the server (ARNOTE 20) > > Tue Dec 23 15:55:04 2008 0xc0000005 > > Tue Dec 23 15:55:04 2008 390635 : AR System server terminated -- fatal > error encountered (ARNOTE 21) > > > > 5. Had to restart services to regain connectivity. > > 6. A few hours went by and I pretty much had a repeat of Steps 1-5. > Yes… step 4, the logs look exactly the same. Same user. > > 7. The next day, Steps 1-5 again, different time, same error but > different user. Then again, this new user later in the afternoon. > > 8. I asked the users if they had been using the system all day. > Answer was yes. I asked what they might have been doing at the time, and > they stated just updating an incident. > > 9. SO I contacted BMC and I am basically running every log under the > sun for them until this error happens again. BMC stated I should upgrade to > Patch 5 on ARS. > > 10. Has anyone experienced this and if so, what should I look at??? > > > > > > > > *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* > ** > > Sr. Analyst > > Informatics > > Office: 631.858.7765 > > Mobile:646.483.2779 > > > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. 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