Hi Tauf, Corrupt character field can also result invalid address being accessed, resulting into c0000005 (this is equivalent of signal 11 on Unix). Please refer the BMC KB KM-000000011910. You need to generalize it.
If you are facing this issue by different user but pertaining to same form then possibly some record may be corrupt in that form. In case you have enabled logging you should be able to get the corresponding SQL statement in the SQL log. Best Regards, Uday Joshi ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Wednesday, December 24, 2008 08:41 PM To: [email protected] Subject: AR Server Crash - Not sure why... - ARS 7.1 patch 2 ** All, OK, this is a new issue that started this week. Environment: AR: Server group, win2k3, 2 AR servers. 2 Mid tier servers running exclusively on tomcat. Remote Oracle 10g DB on Unix cluster. ITSM 7.0.3 p7 ARS 7.1 patch 2, mid tier on tomcat 5.5.20. Symptoms: 1. Users cannot log in. 2. I verify. Cannot log in with user tool on either AR server. 3. AR System Service on both windows boxes are in Started state. 4. Ar error log shows: Tue Dec 23 15:55:03 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 23 15:55:03 2008 Timestamp: Tue Dec 23 2008 15:55:04.5320 Thread Id: 2420 Version: 7.1.00 Patch 002 200802011900 Feb 1 2008 20:12:40 ServerName: remedy-app Database: SQL -- Oracle Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 365007 RPC Call: 73 (GLEWF) RPC Queue: 390635 Client: User djones from Mid-tier (protocol 13) at IP address 172.24.19.113 Logging On: Code: c0000005 Operation: read Access Addr: 0x2 Stack Begin: Stack End Tue Dec 23 15:55:04 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Tue Dec 23 15:55:04 2008 0xc0000005 Tue Dec 23 15:55:04 2008 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) 5. Had to restart services to regain connectivity. 6. A few hours went by and I pretty much had a repeat of Steps 1-5. Yes... step 4, the logs look exactly the same. Same user. 7. The next day, Steps 1-5 again, different time, same error but different user. Then again, this new user later in the afternoon. 8. I asked the users if they had been using the system all day. Answer was yes. I asked what they might have been doing at the time, and they stated just updating an incident. 9. SO I contacted BMC and I am basically running every log under the sun for them until this error happens again. BMC stated I should upgrade to Patch 5 on ARS. 10. Has anyone experienced this and if so, what should I look at??? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
