Hi Dylan,

The method I prefer is to draw small pieces of flow charts like flow for
methods for a object oriented programming. This is followed by a tabular
listing work flow objects which can be mapped back to a step in a flow
diagram.


Best Regards,

Uday Joshi

Delivery Manager - BSM Tech Support
Technology Infrastructure Services - BSM Unit
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-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Wheeler, Dylan
Sent: Tuesday, December 23, 2008 12:36 AM
To: [email protected]
Subject: Documenting Modification Suggestions

Hi Listers,
I was wondering what you all have used to document modifications. I'm at
a new company and we're planning out our next major ITSM upgrade.
Unfortunately, only some of the modifications were documented codewise.

They currently have some of the modifications documented in Excel
listing the request and the code modified/added. In the past I preferred
using some ARS forms to document the forms and workflow
added/modified/disabled for each mod.

Have you used anything different with success?

Dylan Wheeler
Pacific Life

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