Hi Listers,
I was wondering what you all have used to document modifications. I'm
at a new company and we're planning out our next major ITSM upgrade.
Unfortunately, only some of the modifications were documented codewise.
They currently have some of the modifications documented in Excel
listing the request and the code modified/added. In the past I
preferred using some ARS forms to document the forms and workflow
added/modified/disabled for each mod.
Have you used anything different with success?
Dylan Wheeler
Pacific Life
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