Did your escalations get disabled for some reason? This will cause your problem.
Regards, Chuck Baldi On 12/22/08, Harry Pugh <[email protected]> wrote: > Hi, > > > > I have an ITSM 7 (7.1.002 patch 7, ARS 7.1) environment with e-mail > notifications enabled but the support group e-mail notifications (ie, if > a ticket gets assigned to a support group) are no longer being sent out. > I've traced the problem back to a day before thanksgiving, so no > administrative changes to the system occurred at that time. Individual > e-mails are being sent out (ie, if a ticket gets assigned directly to > someone) just fine. I've tried restarting the e-mail engine service > since that typically fixes our problems but the messages aren't even > showing up in the E-mail Messages form so they don't even appear to be > getting created in Remedy. > > > > Has anyone seen this? Any clues as to where to re-enable these > notifications? > > > > Thanks! > > Mike Pugh > Software Engineer > > AMERICAN SYSTEMS > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [email protected] > > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards" > > -------------------------------------------------- > LEGAL DISCLAIMER: The information in this email is confidential and may be > legally privileged. It is intended solely for the addressee. Access to this > email by anyone else is unauthorized. If you are not the intended recipient, > any disclosure, copying, distribution or any action taken or omitted to be > taken in reliance on it, is prohibited and may be unlawful. > -------------------------------------------------- > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
