Hi,
I have an ITSM 7 (7.1.002 patch 7, ARS 7.1) environment with e-mail notifications enabled but the support group e-mail notifications (ie, if a ticket gets assigned to a support group) are no longer being sent out. I've traced the problem back to a day before thanksgiving, so no administrative changes to the system occurred at that time. Individual e-mails are being sent out (ie, if a ticket gets assigned directly to someone) just fine. I've tried restarting the e-mail engine service since that typically fixes our problems but the messages aren't even showing up in the E-mail Messages form so they don't even appear to be getting created in Remedy. Has anyone seen this? Any clues as to where to re-enable these notifications? Thanks! Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [email protected] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -------------------------------------------------- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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