Hi all
I want to ask you something which bother me from the last week. I'm in the process of preparing of test environment for tracking all changes caused by the 7-th and 8-th ITSM patches. I read all the documentation regarding it - patching of all AR components (server, midtier, approval, assignment etc..) and found that I must first patch the CMDB. My test environment consist: All parts are 7.01 patch 6 AR server Email Flash Board Assignment Approval Midtier ServletExec 5.0.13 ITSM 7.0.01 without patches The CMDB is 2.01 without patches, but during the installation, it crashed twice and when I kill the process and restart the machine and on the 3-rd attempt the installation was successful. Now I trying to patch it with cmdb patch 6 but the error is that i must have version 1.1 patch 2. This is the result from SHARE: Application_Properties for CMDB records: But on the production is with one more row for "BMC Atrium CMDB": Sorry, but I have no time possibility to read the whole documentation for CMDB and to check all topics from the list here and my question is: Is there any chance to force appearing of this record into the form (if this is the place for checking of version), I must reinstall the CMDB, create manually the missing record or there is some other trick for solving the issue? Thank you in advance. Best Regards Konstantin Pavlov Application Administrator _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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