I thought about this as well, but it would be difficult for them to print it in a table field because we use the Mid Tier almost exclusively, and because we run Business Objects on another server we haven't been able to get reporting out of Remedy to work. That is a good idea though, and I may use that sort of thing for when we implement SRM.
Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 10:27 AM To: [email protected] Subject: Re: Giving users access to Categorizations, Approvals, and Assignments in ITSM ** How about a control panel-type form that would contain one or more table fields displaying the information? You could even make it push the selected value to an Incident. Rick On Tue, Aug 12, 2008 at 8:16 AM, Pierson, Shawn <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Good morning, I have a request that seems logical from the help desk group at my company, but in thinking about it I'm surprised that this information is not already available somewhere. Basically, my users want to be able to see what all the possible categorizations are (both Operational and Product), as well as any auto-assignments and approvals that take place with those categorizations. We own the Business Objects universe (BMC Analytics) and it doesn't seem to have configuration information readily available to report on, so I was thinking of building a custom ASP page with some SQL statements to pull this information. Is there a better way that I'm missing out on? Thanks, Shawn Pierson Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
