Christine - did you get this working OK?
On Wed, Jul 30, 2008 at 1:15 PM, T. Dee <[EMAIL PROTECTED]> wrote: > Deleting the field from OverviewConsole will not delete it from > HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as > it is on HPD:Help Desk. COPY the field from HPD:Help Desk and paste > it on OverviewConsole and save the form. Enter the record with the > correct DB ID on the SHR:ARDBCfields. > > > > On Wed, Jul 30, 2008 at 1:08 PM, Christine <[EMAIL PROTECTED]> wrote: >> Column permissions are Public. I think I messed up by making the >> fields on the 'overviewconsole' form as character fields when the >> original field Service Type on HPD:Help Desk is a drop down field. I >> can't change the DB ID and it sounds like if I delete the field I am >> deleting it from the HPD:Help Desk form as well. At least my mess-up >> is in the dev environment and can be resolved with a refresh. >> >> Thanks for your assistance. >> >> On Jul 30, 9:41 am, "T. Dee" <[EMAIL PROTECTED]> wrote: >>> What are the permissions on the console for the column? >>> >>> On Wed, Jul 30, 2008 at 11:47 AM, Christine >>> >>> >>> >>> >>> >>> <[EMAIL PROTECTED]> wrote: >>> > Yes, I have added this to SHR:ARDBCfields. >>> >>> > In SHR:ARDBCFields I have added the following: >>> > Field ID: 1000000099 >>> > Form GUID: MAINHELPDESK >>> > Vendor Field ID: 1000000099 >>> >>> > thanks for the reminder though! >>> >>> > On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: >>> >> Did you add a record to SHR:ARDBCFields ? You need to create a record >>> >> for each ticket type you want to track - TSK, CHG and INC. >>> >>> >> Ty >>> >>> >> On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: >>> >> > I'm trying to get the HPD:Help Desk field Service Type (1000000099) >>> >> > values to be displayed on the Overview Console. I've been successful >>> >> > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate >>> >> > such as Assignee and Assignee group, but not with this one. >>> >>> >> > Added field Service Type (1000000099) to the >>> >> > SHR:ARDBC_OverviewConsoleTemplate. >>> >>> >> > Field is Read/Write >>> >> > Display Type is Edit >>> >> > Field Name is Service Type >>> >> > DB ID is set to 1000000099 >>> >> > Permissions are Public -> View and General Access -> Change >>> >> > Allow Any Users to Submit is checked. >>> >>> >> > Added same as above to SHR:ARDBC_OverviewConsole >>> >>> >> > In SHR:ARDBCFields I have added the following: >>> >> > Field ID: 1000000099 >>> >> > Form GUID: MAINHELPDESK >>> >> > Vendor Field ID: 1000000099 >>> >>> >> > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties >>> >> > I've added the Service Type field to the 'Field as Colunn' section. >>> >> > The properties of the column are: >>> >>> >> > Display Type: Read Only >>> >> > Not Hidden >>> >> > DB ID: 1000005602 >>> >> > Name: Column 4 >>> >> > Permissions: Public >>> >>> >> > I stopped and restarted the BMC ARS service and there is no data >>> >> > displayed in the column. >>> >>> >> > I see one thing that may cause this. On the HPD: Help Desk form this >>> >> > field is a drop-down field and I've made it a character field on the >>> >> > two 'OverviewConsole' forms. Would this cause my problem? If so, can I >>> >> > give a different (unused) DB ID to the field and then delete it from >>> >> > the form? Reading the Forms and Objects manual I think if I delete the >>> >> > field as it is now, I will delete it and all data from the HPD:Help >>> >> > Desk form as well. I cannot add this field as a drop-down field with >>> >> > the same DB ID as the character field. >>> >>> >> > Thanks much, >>> >> > Christine >>> >>> >> > _______________________________________________________________________________ >>> >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>> >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" >>> >>> >> _______________________________________________________________________________ >>> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>> >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide >>> >> quoted text - >>> >>> >> - Show quoted text - >>> >>> > _______________________________________________________________________________ >>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >>> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide >>> quoted text - >>> >>> - Show quoted text - >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
