Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC.
Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: > I'm trying to get the HPD:Help Desk field Service Type (1000000099) > values to be displayed on the Overview Console. I've been successful > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate > such as Assignee and Assignee group, but not with this one. > > Added field Service Type (1000000099) to the > SHR:ARDBC_OverviewConsoleTemplate. > > Field is Read/Write > Display Type is Edit > Field Name is Service Type > DB ID is set to 1000000099 > Permissions are Public -> View and General Access -> Change > Allow Any Users to Submit is checked. > > Added same as above to SHR:ARDBC_OverviewConsole > > In SHR:ARDBCFields I have added the following: > Field ID: 1000000099 > Form GUID: MAINHELPDESK > Vendor Field ID: 1000000099 > > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties > I've added the Service Type field to the 'Field as Colunn' section. > The properties of the column are: > > Display Type: Read Only > Not Hidden > DB ID: 1000005602 > Name: Column 4 > Permissions: Public > > I stopped and restarted the BMC ARS service and there is no data > displayed in the column. > > I see one thing that may cause this. On the HPD: Help Desk form this > field is a drop-down field and I've made it a character field on the > two 'OverviewConsole' forms. Would this cause my problem? If so, can I > give a different (unused) DB ID to the field and then delete it from > the form? Reading the Forms and Objects manual I think if I delete the > field as it is now, I will delete it and all data from the HPD:Help > Desk form as well. I cannot add this field as a drop-down field with > the same DB ID as the character field. > > Thanks much, > Christine > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
