Mauricio,

DSO is not an option between 7.x and 5.x due to the password requirement for 
DSO on the 7.x side. DSO is available between 7.x and 6.x as 6.x can handle the 
password requirement.

HTH,

Roger A. Nall 
Manager, OSSNMS Remedy 
T-Mobile, USA 
Desk:972-464-3712 NEW
Cell: 973-652-6723 
FAX: 
sf49fanv AIM IM 
RogerNall Yahoo IM 
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Mauricio M.
Sent: Tuesday, July 01, 2008 1:33 PM
To: [email protected]
Subject: DSO or WebServices, between 7.x and 5.x

Dear All,

We have a customer, they have ARServer 7.1 with SRM 2.x, Change 7, and
Atrium CMDB 2.1, and they also have another ARServer box in 5.x, an
in-house remedy built helpdesk application, don“t ask why, they still
have this configuration. Migration to SD 7 is not an option right now.

They want to integrate both servers, so SRM is able to pass values
back and forth to the 5.x box. We now 5.x is not supported anymore,
and documentation is not published anymore.

Would DSO be an option? it may be possible to install DSO on both
servers and communicate both ARServers?
Were WEBSERVICES available in 5.x already, and could it be an option?

Thanks very much, any ideas would be greatly appreciated.

Thanks,
-Mauricio

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