Anuj, Does your environment have Authenticate Unregistered Users turned on? We have seen where people login using a login name in a case other than how there login name is stored in the User form (upper, lower, mixed) . Since Remedy is case sensitive for the login name but most external authentication directories are not, they are able to authenticate and login to Remedy because their credential are valid for the external authentication source but since their login name case does not match what is stored in Remedy they do not pick up the appropriate group permissions.
Does anything else look different when they are logged in? Not see fields that you usually see is a sign that you logged in with the wrong case login name. Jason On Mon, Jun 23, 2008 at 4:25 AM, Anuj DUA <[EMAIL PROTECTED]> wrote: > Hello, > > We have been reported by some users about the ticket not being visible to > them after getting created - although the ticket creation time, Consolidate > form field are showing the exact value of creation and Group info as well is > correct. > > Is there any such behavior observed in any case. Thanks to highlighted > situations when the mentioned could occur, if ever. > > With Regards, > Anuj Dua > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
