Dear All, I´d appreciate your help with this odd issue regarding incident generation from the Requester Console, thanks in advance for your help as always...
When I push the New Request button, the Incident ID will not be created and the Incident will not be pushed to Helpdesk form. The ID gets stuck in status "In Process". It happens only to some users, some users don´t have any problem at all, even though both lucky and failing users use the same categorization, summary, etc., and I haven´t been able to find a pattern. A record is actually created in SRM:Request, but If I check the latest entry in CAI:Event, I will get the following information: SRM_OUT_CREATE_APP_REQUEST Form: HPD:IncidentInterface_Create Return Code:Error Error: ARCreateEntry - Failure during DB operation. The statement has been terminated.String or binary data would be truncated. (SQL Server 8152) I have checked the filter log, and I can detect one error, stopping filter processing, somewhere between filter SHR:SHR:UpdateGroupListAdd_100 and the filter that updates the HPD:Worklog, but there is no detail where the error is exactly ocurring. Please, shed some light, Thanks and best regards, -Mauricio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
