Yes - and then fill out the template and return it. Attached is
stripped down, text-based version of the template to give you an idea of
what the RFE review board is looking for.
Thanks,
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, June 05, 2008 1:23 PM
To: [email protected]
Subject: Re: RFE - How can these be submitted???
**
Thanks. So basically all I got to do then is log in a support ticket
using the web interface stating that it is a possible case for a RFE??
Joe
----- Original Message ----
From: "Easter, David" <[EMAIL PROTECTED]>
To: Joe DeSouza <[EMAIL PROTECTED]>; ARS Discussion List
<[email protected]>
Cc: "Mueller, Doug" <[EMAIL PROTECTED]>
Sent: Thursday, June 5, 2008 4:00:54 PM
Subject: RE: RFE - How can these be submitted???
All RFE's are to be submitted through Support. If the issue really is
an RFE (i.e. it's not a question or support issue), they'll provide you
with a template to fill out to ensure that the enhancement request is
well documented. Support will then log the RFE where it will be
reviewed through the normal RFE process.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
________________________________
From: Joe DeSouza [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 05, 2008 12:57 PM
To: ARS Discussion List
Cc: Mueller, Doug; Easter, David
Subject: RFE - How can these be submitted???
It appears as though the ability to submit an RFE through the support
interface on BMC's website has been taken away (or maybe moved from
where it used to be)? So how & where does one submit these?
I have an idea that I would love to submit as I think it would be a
useful tool for migration of workflow.
Joe
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PLEASE COPY AND PASTE THE HEADLINE OF THE RFE HERE
1. Instructions for Use
Please fill out this RFE template to the best of your ability. Why? Because
if you do (1) the Customer will have a more reliable
RFE process, (2) Account Managers will know that their RFEs are being evaluated
using consistent data, (3) Product Managers will have
more information from which to make scoping decisions, and (4) Engineering will
have a clearer idea of what needs to be implemented.
2. Information
Describe the RFE using a brief headline.
Provide a brief description for the RFE.
Pick a prototypical user (such as Clara the Customer Service Engineer). First,
describe the business problem s/he faces. Second,
describe what s/he needs the system to do for him that is new (within the
context of the existing product functionality).
How frequently will the functionality be used?
Frequently (hourly)
Often (daily)
Occasionally (weekly)
One time
Other -- please specify: __________________________________
How intensely will the functionality be used?
Many Users Concurrently
Several Users Concurrently
Few Users Concurrently
Administrator only
Other -- please specify: __________________________________
What is the technical severity of this issue? (Examples)
Severity 1 Existing feature is unusable and no reasonable workaround
exists
Severity 2 Existing feature is unusable but a reasonable workaround
exists
Severity 3 Existing feature is usable as documented but does not
perform additional needed functions
Severity 4 Improvement to existing and usable feature
Severity 5 Cosmetic
What would be the impact on your business if this functionality were not
implemented? (Business processes can represent an application,
internal process (e.g. deploying a new server), external process (e.g. sale of
a solution) or other general goal.)
Business processes can not move forward without this enhancement
Business processes are severely impacted by this enhancement, but
continue to operate albeit in a less than efficient manner
Business processes are moderately impacted by this enhancement.
Processes move forward at an expected but not exceptional rate
Business processes are slightly impacted by this enhancement.
Processes move forward at best possible rate, but could be
further improved with this enhancement.
No impact to existing business processes. RFE may represent a possible
future direction or enhancement to existing products
but without a definite business justification.
Other -- please specify: __________________________________
Other
Provide additional customer expectations if they exist. This may include
revenue implications, competitive solutions, general
reaction to the current situation, etc.
In what time frame is this enhancement needed?
"There is an immediate need for this enhancement"
"This enhancement is needed in the next 3-6 months"
"This enhancement is needed in the next 6-12 months"
"This enhancement is needed in the next 12-24 months"
"This enhancement is needed in the next 12-24 months "
"There is no specific timeframe needed for this enhancement "
Describe an existing workaround, if one exists.
