Mark, Then the "bug" is in DSO.
Ref: BasicGuide-630.2006.05.09.pdf pg 114 In the text talking about the 'Group ID' field in the Group form: " If you use the same ID with multiple group names, you must keep the Group type the same for each because you are creating aliases for the same group. " Once upon a time.... Remedy classes actually instructed you on "how to" and "when to" use a "Group Alias". (Multiple 'Group Name' values for the same 'Group ID' value.) This is a feature of ARS and has likely been neglected as the "newer" programmers have stepped up and taken over maintenance of the code. I however, hope and pray that this fundamental (AKA: version 1 or 2) feature continues to be supported because there are more than tons of changes that customers would need to make if they broke that fundamental feature. (Like they did when they took away multiple User forms. GRRRR... Like they did when they changed how $PROCESS$ functions "timeout". GRRRRRRR. [Still grinding an axe over that one.] ) Anyway... I hope you can resolve your issue without waiting on BMC for a bug fix. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Feb 29, 2008 at 8:06 AM, Mark Milke <[EMAIL PROTECTED]> wrote: > Hi Carey Matthew, > > > > What you describe is not an error. It can be that way by design. > > > > Check your Group form for matching data by 'Group ID'. If you have > > records for each pair then everything is as it should be. (Based on > > the data that is itself _not_ conflicting with itself. :) > > > > If you find that your Group form has N records and your group_cache > > has 2xN record then you might have something out of whack, but I would > > fix it with the arcache utility instead of deleting records at the DB > > and doing a restart. > > The exact problem is, that I have 1600+ duplicate in the groupids in > the group cache and each of the duplicates refers to a different name. > As result, DSO can't keep the group table up-to-date. I will give the > arcache utility a whirl. > > Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
