How are you moving the data? If with work flow are you presumably pushing a NULL value to the password field? Have you tried running an escalation that simply sets the password field to NULL? Then at the very least if this did have to happen at least you could automate the entire process... Another slightly less suitable option would be to do a direct query of the CTM_People table in the database...see if setting NULL there fixes the logon issue. Good luck!
________________________________ From: Action Request System discussion list(ARSList) on behalf of Abdullah Baytops Sent: Tue 2/19/2008 7:23 PM To: [email protected] Subject: Migrating Users from People Form ** Hello Listers I am migrating users from our 6.3 to 7.1 and it seems to not be running as smoothly as I thought it would. The accounts are migrated into the 7.1 application but the password field seems to causing the problem when users try to acces the application. The users login password is actully NULL becuase we authenticate externally but when you try to login with the user account it fails. When I go to the user account and manually clear the password field and save the record it works. I can't possibly do this though for thousands of records. Can someone give me any insight on what they have done when migrating user accounts and password. Thanks in Advance Abdul Windows Server 2003 SQL Server 2005 Remedy ARS 7.1 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
