Jase, Would you really classify that as an incident or a task? It appears more of a scheduled task than an incident which by definition is often random and often unpredictable. What your chief wants is more of a task that is to be assigned every first Monday of every month.
Why not just build a simple task scheduler to hold such tasks rather than putting them down as incidents? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jase Brandon Sent: Monday, February 18, 2008 4:47 PM To: [email protected] Subject: Time Based Incident Template Creation ** Hello All, ARS 7.0.01 SQL Server 2005 The chief just stopped by and asked me if we could have Incident Templates created based on time. Ex. Automatically have an incident created the first Monday of every month to reboot the server, etc. My first thought is an escalation of some kind, but when I look at the Incident templates there is nothing time related. I thought somebody on the list has probably already done this or may have a good starting point, etc. Thanks, Jase Brandon No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.7/1285 - Release Date: 2/18/2008 5:50 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
