I've done it the same way Roger is describing with great results. You'll have to make sure you have the common element to relate form CI to person though.
Troy --- Roger Justice <[EMAIL PROTECTED]> wrote: > I was able to create custom workflow that used the a > new field I added to the Base Element called Asset > Owner that held the users login ID that was the same > as the Remedy login ID. I created a filter on create > that used the appropriate data to populate the > AST:AssetPeople. > > > -----Original Message----- > From: Eli Schilling <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tue, 11 Dec 2007 2:37 pm > Subject: HELP - Auto-relate People to Assets > > > > Hello and thank you for taking the time to read my > post! > > In my current environment we are using EIE and Recon > Engine to bring data from > Config Management 7.x into ITSM 7. All of this > works great; I get my machines, > components, apps and people (and by people I mean > last logged on user). During > the process it also creates the person to machine > relationship in the > BMC.CORE:BMC_BaseRelationship form. > > The problem I'm having is that, on the Incident > Management form, the Customer > CI's table points to AST:AssetPeople_AssetBase > (which is a join of AST:People > and BMC.CORE:BMC_BaseElement). And the only way to > get records into this join > form is to manually relate a person to a CI from the > AST:ComputerSystem form. > > Is there a documented method of either adding jobs > into the EIE or Recon Process > to create these relationship records in the > appropriate location or is there a > documented method of "configuring" the table on the > IM form to look at > BMC.CORE:BMC_BaseRelationship? And the reason I say > "configure" is because the > table qualification is external and uses server > variables that are set when you > open the form HPD:Help Desk. > > Thanks in advance! > > Eli > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > > > ________________________________________________________________________ > More new features than ever. Check out the new AOL > Mail ! - http://webmail.aol.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
