I was able to create custom workflow that used the a new field I added to the Base Element called Asset Owner that held the users login ID that was the same as the Remedy login ID. I created a filter on create that used the appropriate data to populate the AST:AssetPeople.
-----Original Message----- From: Eli Schilling <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 11 Dec 2007 2:37 pm Subject: HELP - Auto-relate People to Assets Hello and thank you for taking the time to read my post! In my current environment we are using EIE and Recon Engine to bring data from Config Management 7.x into ITSM 7. All of this works great; I get my machines, components, apps and people (and by people I mean last logged on user). During the process it also creates the person to machine relationship in the BMC.CORE:BMC_BaseRelationship form. The problem I'm having is that, on the Incident Management form, the Customer CI's table points to AST:AssetPeople_AssetBase (which is a join of AST:People and BMC.CORE:BMC_BaseElement). And the only way to get records into this join form is to manually relate a person to a CI from the AST:ComputerSystem form. Is there a documented method of either adding jobs into the EIE or Recon Process to create these relationship records in the appropriate location or is there a documented method of "configuring" the table on the IM form to look at BMC.CORE:BMC_BaseRelationship? And the reason I say "configure" is because the table qualification is external and uses server variables that are set when you open the form HPD:Help Desk. Thanks in advance! Eli _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
