I have an application that does that - I just use a filter to add on any additional names/groups/roles that I need to. Just be sure you set the proper permissions to the field (ID 112) and that you use the proper syntax for adding groups to the field.
If you want to have multiple groups, enable multiple assign groups in the server info windows. Remember that users go in single quotes and all groups/names are separated by semicolons. Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Tuesday, December 11, 2007 2:46 AM To: [email protected] Subject: How to modify Assignee Group? Hi, can anyone tell me if there is a way to update or modify Assignee Group when the ticket has already been submitted? TIA. Elinore ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
