On point 1, make sure you have a decent amount of redundancy if you go that route, and also regularly verify that your backups are working.
We've had our live AR 7 SQL server cluster flake out in a major way (it was supposed to be highly resilient) - had a power spike that basically totally toasted one drive in a raid array, and whilst the system was rebuilding, another spike went and killed off the other drives in the array. Whilst trying to recover the system, we found out that our backups weren't effective. The only possible recovery was to send the discs to a data recovery service. Which can cost serious $$$$$. Whilst I've been actively developing on the system, every time I migrate over to the live environment I've done complete .def backups, for pre- and post-change views of the system, and then keep those in several distinct places on the network. You can never have enough backups! Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: 11 December 2007 06:01 To: [email protected] Subject: Re: Backing Remedy instance for disaster recovery Hi Ravi, The disaster recovery has many aspects which basically revolves around the amount of damage you can sustain. In the ascending order of permissible damage, various methods can be 1) If you don't want to loose even few seconds of data then you need to employ high availability techniques 2) The daily back up of the database and the "ARSystem" file system and frequent backup of transaction log will help you to reinstate up to the last transaction log backup. 3) Any backup with a lesser frequency will help only to revive the application and not data. Hope this gives the idea how you can plan your disaster recovery. Best Regards, Uday Joshi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, December 11, 2007 08:11 AM To: [email protected] Subject: Backing Remedy instance for disaster recovery Hi: is there a recommended way to back up remedy deployment. I am talking about everything seen from the administrator window (forms, filters, webservices, escalations etc). Want to have something place is the data gets corrupted. I am looking for some pointers in remedy document. I have ITSM (remedy 7.x). Thanks Ravi ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail or its attachments. -------------------------------------------------------- This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntt.eu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
