Joe, I'm using RKM 7.01.xxxx with ITSM 7.0.02 patch 005. As far as the role of the database in RKM it is my understanding that its only used for the storage of document properties and application usage metrics (reporting stuff). Was there something specific you were looking for? I don't have any documentation that explains what you're looking for but I will certain do my best to answer any specific questions you might have. Our kbase is still fairly small but if its any indication of the utilization of it's database, said database is currently a whopping 14MB. Cheers! Eli
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, December 07, 2007 12:59 PM To: [email protected] Subject: Remedy Knowledge Management 7.x Patch 001 ** I had sent this one out when the list was partially down so chances are this may have not got properly distributed.. Any takers? Reply either to the list or directly to me on this address (or on [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ) which I will be more accessible at during the week as I am based in CNA's Chicago office during the week.. Cheers Joe D'Souza -----Original Message----- From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 04, 2007 3:39 PM To: ARS Discussion List Subject: Remedy Knowledge Management 7.x Patch 001 Listers, Is anyone out there using this against the ARS Server 7.x and ITSM applications 7.x? Have you figured out the meta data relationships between the different data tables within the Remedy Knowledge Management (RKM) database? Or is there a document out there some place where I could take a sneak peek at this kind of information? I'd find this document useful to configure certain parts of the application and to understand the application better. Cheers Joe D'Souza __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
