Dave, Please check your ar.cfg file to see if the Next-ID-Block-Size option is set. This is where you define the block of ID returned from the DB to AR. If and when a next set of IDs are needed it will discard any unused IDs. This is normal behavior with this option set. Thanks Kelly
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, November 28, 2007 09:58 To: [email protected] Subject: Re: Skipped Request IDs ** Actually, that wouldn't be how it worked, but if he's using ITSM 7, it's possible that Incidents are being discarded (i.e. opened but not saved by the user). Those are allocated an Incident ID when the New window is opened. If he's on ITSM 7, he can go to the HPD:IncidentInterface_Create form - it will show the records in that "pre-Incident" state. Rick On 11/28/07, Reiser, John J <[EMAIL PROTECTED]> wrote: ** Dave, Are you using the ARS 7 feature that allows you to reserve blocks of Request IDs in advance? I'm not on 7 yet so I really don't know how you access it but since it seems to be jumping an increment of 10 it seems like it could be the case. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Boylan, David Sent: Wednesday, November 28, 2007 10:01 AM To: [email protected] Subject: Skipped Request IDs ** Since I've upgraded from 6.3 to 7.0.1 patch 4 (and patch 5 in QA) I've noticed missing (skipped) Request IDs. It will go from 019870 to 019880. This has happened on more that one form. Has anyone else noticed this? Windows Server with SQL 2000. Thanks, Dave __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
