Hello Listers-
I have a question about Remedy's OOTB Solutions DB in ITSM 6 & 7. We are looking for an easy to implement knowledge Base solution for our IT website, Ideally we would like these solutions to tie in with Remedy, to be easily updated and maintained and to be connected with tickets. So my questions are: Are any of you out there using the Remedy solutions DB in ITSM 6 or 7? How do you like it? Do you export or synchronize the solutions with a web site? If so how? Do you make use of ARSPerl, C API, Java API or Webservices to accomplish this? If so how? Are anybody using a third party product to connect the Remedy solutions and their website? How do you search the solutions on your website, do you use tags, or full text search, etc? Any feedback would be great and Thank You in advance Matthew L. Wollman Supervisor of Faculty & Staff Help Desk Services Faculty of Arts & Sciences Information Technology Office (617) 496-8947 Cell (617) 285-6952 <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] Harvard University 1 Oxford Street Science Center B14E Cambridge, MA 02138 Would you like to comment about the service you receive from FASCS? Now you can! An online survey is available at: <http://www.fas.harvard.edu/~fascs/survey.html> http://www.fas.harvard.edu/~fascs/survey.html "It is amazing what you can accomplish if you do not care who gets the credit." -- Harry S. Truman _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
