Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch
levels?
What is your system environment, OS, DB, etc,?
When you submit a ticket, you select the server and along with it what
is installed on it. How hard it is for them to look?? Granted, I
normally think ahead and put it in my ticket. This time I didn't.
Grrrrrrr.
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]
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